:: mP-MIS::Service Equipment ::

Service Equipment Features:

Tracks equipment by serial number
Handles equipment service, customer support and equipment rental
Automatic creation of purchase orders for service parts
Automatic creation of customer orders for completed service or support
Handles warranty and service contract
Ability to scan serial numbers for stock location and installs
Provides an interface with AppleOrder®
Tracks items brought in for service and items loaned in connection with service
Stock auditing
Maintains a NOTES file for each SRO, including operator entered notes and notes automatically generated by other operator input.
Extensive service and support history
Automated audit-serial number item count to inventory item count
Extensive on-line inquiry capabilities
Ability to reprint invoice for completed service request orders (SRO)
Mail merge file for contract renewal
Online inquiry for complete history by serial number, contract, or customer.

Service Equipment Reports:

SRO Status Report
Warranty and service contract expiration report
Serial number location report
Serial number status by model or floor planning company
Complete maintenance history
Status report of equipment (in stock and sold)
Automated billable service report (runs at night, sends electronic mail to designated manager)
Automated overdue customer pick report (runs at night, sends electronic mail to designated manager)